search
Home > Oakland/East Bay jobs > Oakland/East Bay real estate jobs

Posted: Friday, January 26, 2018 1:37 PM


Primary Responsibilites
:Ensure the high:availability, security, and responsiveness of network, telephony, server, and bakery operations for assigned geographical region or locations.
:Provide 3rd level I.T. technical support for ARYZTA's North American I.T. Infrastructure:
:Monitor individual assigned tickets to ensure prompt and efficient customer service, obtaining additional expertise or resources where necessary to maintain I.T. service level agreements and production operations.
:Record and update all requests and reports in ticketing system. Document all customer interactions, work performed, and resolutions.
:Perform detailed troubleshooting of escalated incidents, and problems. Perform root cause analysis for problems and outages.
:Documenting recurring activities, incidents, and problems with their resolutions to share with I.T. Service Desk, Desktop Support Technicians, and other I.T. Team Members.
:Maintain vendor relationships related to local I.T. Infrastructure projects, operations, and initiatives.
:Work closely with all business functions and management for identified geography to establish and ensure enterprise level infrastructure support and service level agreements are met.
:Manage site:specific infrastructure integration, harmonization, modernization, and upgrade projects to support the demanding needs of a rapidly growing International organization.
:Plan and coordinate the implementation of system upgrades, maintenance fixes, and vendor:supplied patches.
:Other duties as required.
Job Requirements
Technical Requirements
:Six years' equivalent work experience in a position responsible for providing I.T. technical support and customer service in support of bakery, production, or large facility.
:Knowledge of Windows Server operating systems, directories, file systems, and security best practices.
:Exceptional knowledge and understanding of production, desktop and laptop hardware and peripherals, including their installation, troubleshooting, maintenance, and repair.
:Working knowledge of real:time production oriented I.T. systems, production operations, safety, security, and sanitation procedures.
:Advanced understanding of Microsoft Windows Desktop Operating Systems, Microsoft Office, and Microsoft Windows application installation and administration.
:Working knowledge of IT Service Desk operations : ticketing systems, incident and request classification, remote control tools, internal and Internet research, network monitoring tools, and triage and escalation guidelines.
:Windows Network account creation and administration, Windows file and folder permissions, Security group administration, and printer and peripheral setup and troubleshooting.
Education
:B.S degree in computer science, information technology, a related discipline, or equivalent experience.
Personal Attributes
:Highly motivated and self:directed, with keen attention to detail.
:Ability to manage multiple projects and priorities and adjust based on business demands and changes.
:Strong focus on customer service and attention to detail.
:Proven analytical and problem:solving abilities.
:Ability to follow written policies and guidelines, and general security principals, and apply and interpret them to everyday situations.
:Ability to understand and explain complex topics to both technical and non:technical persons.
:Strong written and oral communication skills; good interpersonal skills.
:Ability to function well within a team and support team members where needed to provide the best service possible to our customers.
:Strong desire to understand the needs of the customer, bakery and production operational needs, and the business, and the ability the appropriate technology and process to solve the business requirements.
:Experience working in a team:oriented, collaborative environment.
Working Conditions
:On:call availability 24X7
:Regular evening and weekend work
:Local Travel between sites app

Source: https://www.tiptopjob.com/jobs/77156339_job.asp?source=backpage


• Location: East Bay, San Leandro

• Post ID: 94378727 eastbay
eastbay.postfastr.com is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2018 postfastr.com