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Posted: Monday, January 8, 2018 4:14 AM

SUMMARY: Under general direction of the CAO (Chief Administrative Officer) the Transfer Center Coordinator coordinates the transfer and acceptance of patients for all AHS facilities and externally within the markets served. The position collects clinical information relative to a transfer request and then facilitates the transfer by matching the patient's clinical needs to the facility with bed capacity and service capability. The position works in collaboration with multiple departments within each hospital to foster relationships with referring facilities, physicians, and hospital staff. The position works closely with the Bed/Capacity Coordinator and leadership team at each facility to identify, trend, and report barriers to patient throughput.

DUTIES & ESSENTIAL JOB FUNCTIONS: NOTE: The following are the duties performed by employees in this classification, however, employees may perform other related duties at an equivalent level. Not all duties listed are necessarily performed by each individual in the classification.

1. Performs transfer call center functions in a responsive manner responding to all callers with the aid of a computer database consisting of facility service profiles, approved clinical protocols, established patient care protocols, and healthcare information.

2. Coordinates transfer of emergent, urgent and elective patients to a final destination facility from all potential referral sources to include but not limited to hospitals, clinics, Nursing Homes, and physician offices via a single call to initiate acceptance and expedite decision making relative to a potential transfer.

3. Facilitates patient throughput to a final destination facility with an ongoing focus on quality and efficiency.

4. Works directly with Bed Management to ensure timely transfer, appropriate bed assignment, and provides accurate patient information to assist with the development of an initial plan of care.

5. Ensures accurate and concurrent data collection and maintenance in both Meditech and Soarian transfer center applications.

6. Process patient acuity and facilitate patient flow through the continuum of care.

7. Required to triage and prioritize patient information and communicate an accurate clinical presentation of the patient for accepting physicians and nurses.

8. Completes all training and is competent in the application of Bed Management, Meditech, Soarian, EMTALA and level of care criteria Serves as a HCA conduit for physicians (and their offices), NP's, PA's, nurses, and ancillary staff.

9. Responsible to adhere to regulatory requirements such as EMTALA, HCA Ethics and Compliance policies, and quality initiatives; monitors self-compliance and implements process changes to ensure compliance to such regulations and quality initiatives.

10. Communicates with physicians and outlying facilities regarding all patient transfers, potential bed placements, and assists with coordinating patient movement from one facility to another.

11. Follow-up of cases for continuity of care at outside facilities regardless of payer for repatriation.

12. Evaluates medical necessity/available services for acute level of care for incoming transfers

13. Communicates with payers/confirmation of approval for incoming transfers

14. Adheres to Interqual criteria (admission criteria) or related criteria

15. Authorization of HPAC cases for IP to IP outgoing transfers

16. Uses problem-solving skills to determine the course of action to generate the best patient clinical outcome, the physicians' preferences, and the transferring and receiving hospitals. Critical thinking skills will be utilized to insure every patient transfer promotes the well being and safety of the patient.

17. Adheres to established policy and procedure and standards of care; escalates issues through the established Chain of Command in a timely manner.

18. Thorough effective and professional communication, acts as a liaison between physicians, patient/family, hospital staff, patient care areas, and outside agencies.

MINIMUM QUALIFICATIONS: Education: Graduate of an accredited school of Nursing; BSN required. Education: Master's in healthcare field preferred. Minimum Experience: Five years of related clinical experience in an acute care setting required. At least two years within an ED or Critical Care setting preferred. Minimum Experience: InterQual or related experience in a different program specific to admission criteria. Minimum Experience: Previous experience in Telecommunication, call center or telephone customer service. Preferred Licenses/Certification: BLS - Basic Life Support Certification issued by the American Heart Association. Valid license to practice as a Registered Nurse in the State of California.

MINIMUM QUALIFICATIONS: Education: Graduate of an accredited school of Nursing; BSN required. Education: Master's in healthcare field preferred. Minimum Experience: Five years of related clinical experience in an acute care setting required. At least two years within an ED or Critical Care setting preferred. Minimum Experience: InterQual or related experience in a different program specific to admission criteria. Minimum Experience: Previous experience in Telecommunication, call center or telephone customer service. Preferred Licenses/Certification: BLS - Basic Life Support Certification issued by the American Heart Association. Valid license to practice as a Registered Nurse in the State of California.

SDL2017

Source: http://www.jobs2careers.com/click.php?id=4643190265.96


• Location: East Bay, Oakland

• Post ID: 93168332 eastbay
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