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Posted: Friday, January 5, 2018 1:48 AM

Job Description:/h3:
Responsible for overall management and performance of operational and selling support functions throughout the store (Backroom,
Store Office, Human Resources, Cashiering), managing store associates, and performing store:wide management responsibilities and
other projects assigned. Expected to spend well over 50 of time on management duties on a daily and weekly basis.
Backroom Lead; Human Resources and Office Lead; Cashier Lead; Associates in Operational and Selling Support functions All store
The Operations Assistant Store Manager is responsible for driving business results through effective leadership, teambuilding,
direction, and coaching of the Operational departments and Store team in the key areas of revenue growth, expense management,
process execution, and customer service. This includes, but is not limited to selecting, scheduling, supervising, directing, coaching,
counseling, disciplining, training, and performance management of associates; sales volume, key driver, and profitability analyses,
and performance; identification and solution of business problems; creation and implementation of competitive strategies; managing
productivity standards; and overall store management responsibilities.
* Delivers acceptable results as measured by the Location Balanced Scorecard with an intense focus on customer service and
revenue growth
* Executes and supports the client s plan utilizing outlier reporting, scorecards and standardized reporting to measure execution and
honor commitments
* Ensures consistency and effectiveness of operational process execution throughout the store: Merchandise, receipt, flow to floor
and stockroom processes; Total controllable cost vs. plan/trend; Warehouse and stockroom management (Return to Vendor,
Old and Discontinued Merchandise); Multi:Channel processes and associate participation (Fusion, Store to Web, Merchandise
Pick Up, Ready in Five); Point of Sale, credit applications and Shop Your Way Rewards opportunities; Brand standards and
facilities maintenance; Safety, inventory and shrink controls (merchandise protection and safety
standards/processes); Staffing/
Compliance/Retention; Scheduling to meet labor scheduled/worked requirements with intense focus on nights and
weekends; Training Completion; Associate observation and coaching; and Associate communication and recognition
* Provides first person coaching on the development of action plans based on daily department walks, weekly business analysis,
Customer Satisfaction Survey learnings, customer verbatims, and observations of associate and customer interactions
* Provides a sense of urgency to maintain standards while obtaining associate buy:in
* Follows business planning and analysis processes to develop and prioritize action plans with timely follow:up
* Executes the client s (brand/business) plan consistently across departments and provides ongoing fact:based feedback, including
competitive intelligence to the Store Manager and appropriate business
* Ensures the department is Location certified and every associate is Role certified to perform job
* Provides the Store Manager with fact:based, real time feedback on the product life cycle including assortment, pricing, inventory
flow, marketing support, and transition and exit strategies in order to highlight opportunities for clients
* Monitors and proactively addresses outliers (i.e., customer satisfaction, sales, all miscellaneous income accounts (Protection
Agreement, Credit, Delivery, Installation, Licensed Businesses)), controllable costs, profit, margin, operational processes, and
compliance as measured by appropriate outlier,
scorecard/dashboard reporting
* Drives and monitors store level margin drivers (i.e., solution selling, accessory attachment rate, inactive inventory, price change
execution and point of sale reductio


• Location: East Bay

• Post ID: 92960307 eastbay is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2018