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Posted: Thursday, January 4, 2018 1:43 AM

Job Description:/h3:
GPS Staffing is a nationwide preferred provider of staffing and recruitment services. GPS has over 25 years of dedicated staffing partnerships with organizations ranging from International Fortune 500 companies to Colorado startups. Our team is committed to Growth, People, and Success
Title: Genesys/ Contact Center: Telephony Architect
Job ID:
Industry: Healthcare IT
Location: Greenwood Village, CO
Duration: 24 months
Pay Rate Range: Depends on Experience (W2, no benefits attached)
Job Details:
:Follow:up with IT and Verizon on completion of Work Orders and Resolution of Incidents. Work with business on detailing Change Requests, use of applications, identifying issues.
:Troubleshooting issues. Communicating status updates to business and IT Leaders.
Education Requirement:
:Bachelors degree in Computer Science, Engineering, Social Science, Education, Business, Health Care or related field.
Required Skills:
:Minimum four (4) years experience in network/telephony system and user support.
:Minimum two (2) years in a leadership role working with IT or operational teams
:Minimum ten (10) years IT experience in a support or operations environment.
:Cisco IPC
configuration/administration.
:Genesys CME configuration, including Routing, DNs, Agents, Reporting
:Genesys CC Pulse configuration.
:Genesys Interactive Insights reporting.
:NICE Quality Management operation.
:Aspect eWorkforce Management operation.
Desired Skills
:Cisco IPC
configuration/administration.
:Genesys CME configuration, including Routing, DNs, Agents, Reporting
:Genesys CC Pulse configuration.
:Genesys Interactive Insights reporting.
:NICE Quality Management operation.
Aspect eWorkforce Management operation.

Company Description:/h3:
GPS Staffing is a nationwide preferred provider of staffing and recruitment services. GPS has over 25 years of dedicated staffing partnerships with organizations ranging from International Fortune 500 companies to Colorado startups. Our team is committed to Growth, People, and Success

Source: https://www.tiptopjob.com/jobs/76677216_job.asp?source=backpage


• Location: East Bay, Walnut Creek

• Post ID: 92876557 eastbay
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